arion pay Privacy Policy – How We Handle Your Personal Data

arion pay ("we", "us", "our", "the Platform") is an online betting and casino platform operated for the Philippine market at arionpay.best. This Privacy Policy describes how arion pay collects, uses, stores, discloses, and protects the personal data of registered players and visitors to the platform ("you", "your").

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. arion pay takes its obligations under Philippine data protection law seriously and has implemented measures to ensure that your personal data is handled lawfully, fairly, and transparently at every stage of its processing.

This Privacy Policy should be read alongside arion pay's Terms and Conditions. Where both documents address the same subject, this Privacy Policy governs data-related matters and the Terms and Conditions govern platform usage rules. Both documents form part of the overall agreement between you and arion pay.

arion pay collects personal data in two broad categories — data you provide directly, and data that is generated automatically when you use the platform.

arion pay does not collect sensitive personal data — such as health information, political opinions, or religious beliefs — unless you voluntarily provide it in the context of a responsible gaming interaction (for example, disclosing a diagnosed gambling-related condition when requesting self-exclusion). In such cases, the information is handled with heightened care and used only for the purpose for which it was provided.

arion pay collects your personal data through the following channels and mechanisms:

• Direct input at registration: When you create your arion pay account, you provide your name, date of birth, contact details, and the information needed to verify your identity.
• Ongoing platform use: Every bet, game session, deposit, and withdrawal on arion pay generates activity data that is recorded to your account. This record is necessary for account management, dispute resolution, and regulatory compliance.
• Payment transactions: When you deposit or withdraw using GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, or card payments, arion pay receives transaction confirmation data from the relevant payment processor. Full financial account credentials are handled by the payment provider, not stored directly by arion pay.
• Identity verification: arion pay may use a third-party identity verification provider to confirm your identity documentation and, where applicable, your facial match. The data processed during this step is subject to the verification provider's own privacy policies in addition to this document.
• Technical collection (automatic): Cookies, server logs, and similar tracking technologies collect technical data about your device and browsing behaviour on arion pay automatically. This data supports platform security, performance monitoring, and fraud prevention.
• Customer support interactions: When you contact arion pay via live chat or email, the content of your communication is recorded for quality assurance, dispute resolution, and regulatory audit purposes.

arion pay uses your personal data for the following purposes. For each purpose, the applicable legal basis under the Data Privacy Act is noted:

• Account management: Creating, maintaining, and administering your arion pay account, including updating your profile and processing account closure requests.
• Identity verification and KYC: Confirming your identity, age, and eligibility to use arion pay in compliance with Philippine anti-money laundering and gaming regulations. Verification is a legal obligation that arion pay cannot waive.
• Transaction processing: Processing deposits and withdrawals in Philippine pesos through your selected local payment method, confirming transaction status, and resolving payment discrepancies.
• Bet settlement and game delivery: Recording bet placements, settling outcomes, crediting winnings, and maintaining your full betting and game history on arion pay.
• Fraud prevention and security: Monitoring account and transaction patterns to detect fraudulent activity, unauthorised access, multi-accounting, and abuse of arion pay's promotions or systems.
• Regulatory compliance: Meeting arion pay's obligations under Philippine law, including record-keeping requirements, reporting to PAGCOR and other regulatory authorities, and responding to lawful government requests.
• Responsible gaming: Monitoring account behaviour to identify potential problem gambling patterns and, where appropriate, reaching out proactively or acting on responsible gaming tool activations.
• Customer support: Responding to enquiries, resolving disputes, and maintaining support interaction records for quality and audit purposes.
• Marketing (opt-in only): Sending promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications from arion pay. You can withdraw this consent at any time through your account settings.
• Platform improvement: Using aggregated, anonymised activity data to analyse platform performance, improve product features, and understand how Filipino players interact with arion pay's offerings.

Under Republic Act No. 10173, arion pay relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to fulfil arion pay's obligations to you under the Terms and Conditions — including account management, transaction processing, and bet settlement.
• Legal obligation: Processing required to comply with Philippine law, including KYC obligations, anti-money laundering record-keeping, and regulatory reporting to PAGCOR.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics — where these interests are balanced against your rights and do not override them.
• Consent: Processing for optional purposes, including marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

arion pay does not sell your personal data to third parties for advertising or unrelated commercial purposes. Your data may be shared only in the following circumstances and with the following categories of recipients:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and card networks receive transaction data necessary to process your deposits and withdrawals in PHP. Their handling of your data is governed by their own privacy policies.
• Identity verification providers: Third-party KYC providers receive your identification documents and biometric data (where applicable) to complete arion pay's verification requirements. These providers are contractually bound to process your data only for verification purposes.
• Game content providers: Casino game and bingo suppliers receive session data necessary to deliver game content and record outcomes. Suppliers do not receive broader account information beyond what is necessary for the specific gaming session.
• Regulatory and government authorities: arion pay may be required to disclose player data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, law enforcement, or courts of competent jurisdiction in the Philippines in response to lawful requests or regulatory obligations.
• Fraud prevention services: Where arion pay uses a third-party fraud detection tool, anonymised or pseudonymised device and transaction signals may be shared to assess risk. No personally identifiable information is shared for this purpose beyond what is strictly necessary.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by arion pay may access relevant personal data in the course of their professional engagement, subject to applicable professional confidentiality obligations.

arion pay retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by Philippine law. The following retention periods apply as a general guide:

• Account and identity data: Retained for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements under RA 9160 and its amendments.
• Financial transaction data: Retained for a minimum of five years following the transaction date, or longer where required by specific regulatory obligations.
• Betting and game activity data: Retained for five years from the date of the activity as part of the account record. This data may be relevant for dispute resolution during its retention period.
• Support communications: Retained for three years from the date of the interaction, unless the communication relates to an unresolved dispute or regulatory matter, in which case it is retained until resolution plus the applicable post-resolution retention period.
• Marketing consent records: Retained for the duration of your account and for three years following account closure to demonstrate consent and opt-out history.
• Technical data (logs): Retained for 12 months on a rolling basis, except where a specific incident or investigation requires extended retention.

When personal data is no longer required for any applicable purpose or legal obligation, arion pay disposes of it securely through deletion or anonymisation, ensuring that it can no longer be linked to any identifiable individual.

arion pay uses cookies and similar technologies on its platform. Cookies are small text files placed on your device when you visit arionpay.best. They help the platform function correctly, keep your session secure, and collect aggregated data for performance and security monitoring.

The following categories of cookies are used on arion pay:

• Strictly necessary cookies: Required for the platform to function. These include session management, authentication tokens, and security features. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences — such as preferred language and display settings — to improve your experience on arion pay between sessions.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate arion pay. This data helps the platform team identify performance issues and improve the user experience. Individual players are not identified through analytics data.
• Security cookies: Support arion pay's fraud detection and account protection systems by tracking device identifiers and access patterns on an anonymised basis.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will affect your ability to log in and use arion pay. Blocking functional or analytics cookies will not prevent you from accessing the platform but may affect certain preferences being remembered between sessions.

arion pay implements technical and organisational security measures proportionate to the nature and volume of personal data it processes. These measures include, but are not limited to:

• SSL/TLS encryption on all data transmitted between your device and arionpay.best, protecting your login credentials, personal data, and payment information from interception in transit.
• Two-factor authentication available to all arion pay account holders, providing an additional layer of protection beyond the username and password combination.
• Access controls limiting internal access to personal data to personnel who require it for their specific role. arion pay staff do not have access to full payment account credentials — these are handled directly by payment processors.
• Monitoring of account and transaction patterns for indicators of unauthorised access or fraudulent activity, with automated and human review of flagged cases.
• Secure data storage with physical and logical access controls on servers and databases containing personal data.
• Regular review of security practices and supplier security standards as part of arion pay's ongoing data protection programme.

While arion pay takes reasonable steps to protect your personal data, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your arion pay login credentials and should contact support immediately if you suspect unauthorised access to your account.

As a registered player on arion pay, you have the following data subject rights under the Data Privacy Act of the Philippines (RA 10173). arion pay will respond to verified requests within a reasonable timeframe, typically within 15 business days of receipt:

To exercise any of these rights, contact arion pay's data protection contact point at support@arionpay.best or through the live chat facility on the platform. arion pay may require you to verify your identity before processing a data request to protect against unauthorised access to other players' information.

Exercising your data rights will not affect your ability to continue using arion pay, except in cases where the right you exercise (such as erasure or withdrawal of consent for account management data) makes it technically impossible to maintain the account.

arion pay's platform is strictly for adults aged 21 and over. arion pay does not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe your child has registered on arion pay or provided personal data to the platform, please contact us immediately at support@arionpay.best so we can investigate and act accordingly.

arion pay may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. The date at the top of this page indicates when the Policy was last revised.

Where a material change is made — particularly one that affects how arion pay uses your personal data in a way that is less protective than the current Policy — arion pay will notify registered players via their registered contact details or via a prominent notice on the platform before the change takes effect. Continued use of arion pay after the effective date of a material change constitutes acceptance of the updated Privacy Policy.

For non-material changes such as formatting updates, corrections to typographical errors, or clarifications that do not alter the substance of the Policy, arion pay will update the document without individual notification. You are encouraged to review this page periodically.

If you have any questions about how arion pay handles your personal data, wish to exercise a data subject right, or want to raise a concern about our data processing practices, you can reach us through the following channels:

• Email: support@arionpay.best
• Live Chat: Available 24 hours a day, 7 days a week through your arion pay account dashboard

arion pay's support team handles data-related enquiries in English and Filipino. For formal data subject requests, please include "Data Privacy Request" in your email subject line and provide enough detail to allow us to identify your account and understand the nature of your request.